3/26/2023 0 Comments Multiledger 8![]() Immediately for assistance with getting replacements sent to you. If your shipment arrives damaged, call our customer care center at (866) 701-8643 Return authorization, including canceled orders and refused shipments, are subject to a 25 percent restocking fee.ĭO NOT REFUSE ANY SHIPMENT. ![]() The customer is solely responsible for all return shipping costs. Once an order has been loaded and is in route to the shipping address, Beyond Flooring USA will charge all applicable shippingįees as part of the return. Hours are Monday-Friday 8 am to 5 pm (Pacific Time). If you decide to cancel an order, please call ourĬustomer care specialists immediately at (866) 701-8643. Orders cancelled prior to shipping can be cancelled without penalty. Installed flooring isĬonsidered the property of the owner/installer and cannot be exchanged or returned for any reason.įor more information, please contact Customer Service by calling (866) 701-8643. ![]() Thoroughly inspect all products before installation as use will constitute acceptance. Claims for damage or shortages must be made upon receiving the Beyond Flooring USA is not responsible for product damages, propertyĭamage or lost labor costs due to faulty installation. Once a product has been installed, it cannot be returned. Once we receive your return, your refund will be processed within 5 business days.It is imperative that the returned boxes are packaged well – our products Issued for any items returned to us broken. All returns must be in their original packaging and in the condition in which they were received.The following items are final sale and cannot be returned: samples, clearance items, and custom orders.The customer is responsible for all return shipping charges. Beyond Flooring USA does not pay for return shipping.Returns will not be accepted without prior consent. You must request a RMA form by calling (866) 701-8643.Please read the following information carefully. 25% restocking fee is assessed on all returns within 30 days. No returns will beĪccepted after 30 days. With your purchase, Elysium Tiles is happy to accept returns within 30 days of your purchase. ![]() If you are having any trouble and need assistance please call our customer care center at (866) 701-8643īeyond Flooring USA understands the importance of choosing the right product for your project. And in such cases, you will be required to file directly with the carrier. Any damaged or missing items must be noted on your delivery receipt.Shipment and count each item to make sure everything ordered has been received. Order confirmation email you received lists all the materials and quantities you ordered. Visually inspect the condition of the shipment and make sure to note any missing items or damaged materials.Please make note of the following when receiving your order: When your order arrives, please ensure that the quantities match what you ordered. We highly recommend that you do not schedule your installer until you have Delivery dates will beīased on the tracking number provided. Ground packages and Freight shipments can be tracked through the tracking number you will be provided provided. In order to provide the best possible price for shipping and verify orders, unfortunately this step is necessary. Be advised that you will be contected after your purchase is made for a direct quote for shipping. Upon checkout you will be provided with the “Freight Collect” option for shipping. Freight Shipments (Freight Collect for tiles and large orders).You will be quoted upon checkout the cost of shipping. Orders received after 1:00 PM Pacific Time will be processed and shipped the following business day. Orders received by 1:00 PM Pacific Time will be processed for the same day shipping. Freight for large shipments (generally for orders that contain tiles)ĭue to the weight and fragile nature of our products, we do not offer expedited shipping options.Ground Shipping for small packages (generally for orders without tiles).Beyond Flooring USA offers two types of shipping methods:
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